Frequently Asked Questions
Here we answer some of your common queries.

What is helpAccess?

helpAccess is a browser extension that lets you adapt the way websites look, feel and function so that you can browse more efficiently and experience a more accessible web, particularly if you have a disability that affects the way you use your computer or consume content online. It works with multiple browsers, takes only a few seconds to download and has features that can benefit virtually anyone, regardless of abilities.

Am I altering websites in any way?

Not at all. helpAccess is an assistive tool that lets you mould how you view and use websites and does not in any way make or allow you to make changes to websites themselves.

What does it cost?

The helpAccess extension is free for use by anyone who wants to experience a more accessible web and a better way to browse. Unlike other tools, all features can be enjoyed absolutely free, for life.

What about updates?

Team helpAccess is always on the lookout for opportunities to enhance the tool and give users the best browsing experience possible. The helpAccess extension will carry automatic updates from time to time, always striving to delight you with new and upgraded features.

What does helpAccess do with your usage data?

We may occasionally share general information about anonymous users' browsing patterns and accessibility preferences with website owners so that they can serve you as best as they can. Individual browsing data and personal information are not shared and are maintained confidentially.

Will features work on all websites?

Every attempt is made continually to ensure that features work as intended on most or all websites but given the dynamic and diverse nature of websites, this is hard to guarantee.

Does this work for mobile?

At the moment, extension support on mobiles is only available for Firefox. We are not sure how many of you would be interested in using it. You can let us know about it here (link to our roadmap where they can upvote).

What browsers and screen readers does helpAccess work with?

helpAccess is available on Chrome, Firefox and Safari and enables ease of use with all major screen readers - JAWS, VoiceOver, NVDA and Narrator.

How do I report an error or make a suggestion?

We’re all ears for anything that helps us make helpAccess better for you. Reach out to us here and we’ll be certain to respond within 2 working days.

Make the web more accessible for yourself and start achieving more

Submission Received!
Something went south. Try in a different browser?